Returns Policy

At Gecko Catering Equipment we want you to be able to buy with confidence. However, should you wish to return your purchases*, we are happy to offer a full refund** or exchange within 30 days provided there is proof of purchase and it is in its original packaging and is in resalable condition. An exchange or credit note will be offered on sale items. We are unable to offer a refund, exchange or credit note on certain products for hygiene and safety reasons. This does not affect your statutory rights.

Phone us on 01 801 9090 within the 14 day period to proceed with the process.

At weekends the internet shop phone may not be manned. Please use the link below to email your query to:


*The cost of which would be the customers responsibility.

**Not including delivery.


If there is a fault with the product:

We will attempt to rectify any faults that occur within 12 months* from the date of purchase. Phone us on 01 801 9090 with details of the fault and if necessary we will arrange a FREE collection. We'll usually offer you a replacement or repair. Products must be accompanied by your proof of purchase. This does not affect your statutory customer rights.

*Subject to change due to manufacturer guarantee.